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What You Need to Know Before You Start

These legal terms set out how lgigoal operates, what we expect from your account, and what you can expect from us — including how your data is handled and where access is available under local law.

Account eligibility rulesData handling policyIndonesia access conditionsDANA, OVO, GoPay wallet termsContact and dispute paths
lgigoal What You Need to Know Before You Start
ACCOUNT AND DATA STANDARDS

How We Handle Your Data and Account Security

Your account data stays within the scope of what is necessary to operate your wallet, process transactions via DANA, OVO, or GoPay, and verify your identity. We do not sell your data to third parties. Here is what we do in practice to keep your account and information secure.

Data Retention

We keep your account and transaction records for as long as required by applicable regulations. You can request a summary of what data we hold by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in across your browser and to remember your wallet preference — whether that is DANA, OVO, or GoPay. You can clear cookies in your browser settings at any time.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings tab and contact support.

Data Change Requests

To update your registered details or request deletion of your account data, submit a formal request through the Help Centre. We respond to verified requests within the timeframe set by applicable law.

REACH OUR TEAM

Contact Us About Legal or Policy Questions

If something in our terms is unclear, or you need to raise a concern about your account, data, or a wallet transaction, our support team handles legal and policy queries directly. Bring your account ID and, for payment queries, the transaction reference from your DANA, OVO, or GoPay app.

Live Chat Open the chat widget from any page while logged in. Mention your account ID and the specific policy section you are asking about so we can route it correctly.
Email Support Send your query to our support address listed in your account settings. Include your registered email and a clear description of the legal or data concern you want us to address.
Account Help Centre Log in and visit the Help section to find policy articles and submit a formal request. For wallet disputes involving DANA, OVO, or GoPay, attach the transaction screenshot.

Common Questions About Our Legal Terms

Real questions from people checking their eligibility, understanding their data rights, or sorting out a wallet dispute — answered clearly so you know exactly where you stand.

Access depends on local law and the region you are in. Check your eligibility before opening an account — we do not extend access beyond what local regulations permit in your area.

We collect the details you provide at registration — name, contact information, and wallet identity for DANA, OVO, or GoPay — plus transaction records needed to operate your account.

Log in, go to the Help Centre, and submit a data request with your account ID. We will respond within the timeframe set by the applicable regulation covering your region.

Yes. Submit a deletion request through the Help Centre with your registered email and account ID. Once verified, we process it in line with our data retention obligations under applicable law.

Raise it through live chat or email with your account ID and the transaction reference from your e-wallet app. Our team checks the transaction log and responds with a clear outcome.

Material changes are published on this page first. If the change affects your account data or payment processing, we notify you through your registered contact before it takes effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.