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What You Agree To When Using lgigoal

These terms set out how your account works on lgigoal — what we expect, what you can count on from us, and how wallet transactions via DANA, OVO, and GoPay are handled.

Account holder rulesWallet use: DANA, OVO, GoPayEligibility by regionDeposit and withdrawal conductAccount suspension terms
lgigoal What You Agree To When Using lgigoal
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you need to flag a specific account or wallet issue related to these rules, our support team can help you get clarity. Contact us through the channels below and reference your account ID so we can locate your case quickly.

Team online

Live Chat

Open the chat widget from any page on lgigoal. Describe your terms query and include your account ID for a faster response.

Email Support

Send your terms-related questions to our support address found in the account help section. We aim to reply to written queries within one business day.

Account Help Page

Your account settings page contains a dedicated help section where you can submit a terms or wallet dispute request directly without leaving the platform.

HOW WE OPERATE

Our Commitments Under These Terms

These terms are not just rules we impose — they also outline what we commit to as an operator. We keep your account data secure, apply consistent wallet verification steps, and give you a clear process to raise disputes. Every section here reflects how we actually run things, not generic policy language.

Account Security

Your account is protected with session-based authentication. We do not store full wallet credentials for DANA, OVO, or GoPay — only transaction references are logged.

Data Handling

We collect only the data needed to operate your account and process wallet transactions. We do not sell your data to third parties outside of payment processing.

Dispute Process

If a DANA, OVO, or GoPay transaction does not match your account balance, raise it via live chat with the transaction reference. We review and respond in writing.

Terms Updates

We post a notice on your account page before any terms change takes effect. You have a clear window to review the changes before they apply to your account.

Common Questions About These Terms

These are the questions we hear most often about how the terms work. If your question is not answered here, use live chat or the account help page to reach us directly.

The lgigoal terms apply to all wallets equally. DANA, OVO, and GoPay transactions are all subject to the same account conduct rules, alongside each wallet provider's own policies.

Yes. We may suspend an account if we detect activity that breaches these terms — such as sharing account access, submitting false wallet details, or attempting to circumvent regional access rules.

Any pending balance linked to a verified DANA, OVO, or GoPay wallet will be reviewed. We follow a written process and notify you by the contact method on file before a final decision is made.

Submit a data request through the account help page or via email support. Include your account ID and we will provide a summary of the data held, where local law requires us to do so.

Yes. Where local law in your region restricts or prohibits access to certain features, that law takes priority over anything in these terms. We will inform you when a feature is unavailable.

We post a notice on your account page before updates take effect. The updated terms show the effective date at the top. Continuing to use your account after that date confirms your acceptance.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.