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How lgigoal Handles Your Personal Data

This Privacy Policy explains what data we collect when you use lgigoal, how we use it, and what rights you have over it.

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HOW WE PROTECT DATA

Our Approach to Data Security and Retention

We apply technical and organisational measures to protect your data at every stage — from account creation through to transaction processing and support. Here is how we handle the key areas you are likely to ask about.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences via your browser settings at any time without losing account access.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. Unusual access attempts trigger an automatic lock, and you can review active sessions inside your account dashboard.

Data Retention

We keep account and transaction records for the period required by applicable law. Once that period ends and your account is closed, data is deleted or anonymised — we do not retain it indefinitely.

Your Rights

You may request a copy of your personal data, ask us to correct inaccuracies or request deletion where permitted by law. Submit your request through live chat or email and we will confirm receipt within a reasonable period.

What Information We Collect and Why

lgigoal Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect registration details such as your name, email address and mobile number. If you deposit using DANA, OVO or GoPay, we record transaction references and wallet identifiers needed to process and verify those payments — we do not store your

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full e-wallet credentials. We also collect device and session data automatically: IP address, browser type, operating system and pages visited. This helps us detect unusual login activity and keep your account secure. For players in Batam or anywhere across Indonesia, the same data practices apply regardless
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of which local payment method you use. We use this information to operate your account, process transactions, respond to support requests and meet applicable legal obligations. We do not sell your personal data to third parties. Sharing with service partners — such as payment processors and
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fraud-detection services — happens only to the extent needed to run these functions, and those partners are bound by confidentiality obligations. Retention periods follow applicable law; when data is no longer needed for its original purpose, we delete or anonymise it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about this policy, want to request access to your data, or need to raise a concern, our support team handles privacy-related requests directly. Use the channel that works best for you — we aim to respond to data-related queries with the same priority as account and payment support.

Team online

Live Chat

Open the chat widget on lgigoal to reach our support team. For privacy requests, state your registered email or mobile number so we can locate your account quickly.

Email Support

Send data-access or deletion requests to our support email listed on the contact page. Include your account ID and the specific data or action you are requesting.

Account Settings

Some preferences — such as marketing communication opt-outs — can be managed directly inside your account settings without contacting support. Check the notification section in your profile.

Common Questions About Your Privacy on lgigoal

These are the privacy questions we get asked most often. If your question is not covered here, reach our support team via live chat or email on lgigoal.

We collect your name, email address and mobile number at registration. If you complete identity verification, we also hold the verification documents you submit for the legally required period.

We store transaction references and wallet identifiers to process and reconcile payments. We do not store your full e-wallet login credentials or PIN. Payment data is handled under strict confidentiality with our payment processors.

Send a data-access request via live chat or support email with your registered account ID. We will locate your records and respond within a reasonable timeframe in line with applicable data law.

Yes. You can request deletion of personal data that is no longer required for legal or contractual purposes. Some records must be kept for the period required by law, so we will confirm exactly what can be removed.

We share data only with service partners — such as payment processors and fraud-detection providers — strictly to operate account functions. We do not sell personal data. All partners are bound by confidentiality obligations.

Go to your account settings and update your notification preferences to turn off promotional messages. You can also reply to any marketing email with an opt-out request and we will remove you from that list promptly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How lgigoal Handles Your Personal Data

Our Approach to Data Security and Retention

Cookies and Tracking

Account Security

Data Retention

Your Rights

Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy on lgigoal

01 What personal data does lgigoal collect when I register?

02 Does lgigoal store my DANA, OVO or GoPay account details?

03 How can I access or download my personal data?

04 Can I ask lgigoal to delete my data?

05 Does lgigoal share my data with third parties?

06 How do I opt out of marketing messages?

Privacy Policy

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